Resizing & Repairs
What if my ring doesn’t fit when I receive it?
We provide one free resizing for each ring within the first year after your purchase. Just contact a 12FIFTEEN Consultant, they’re here to help.
Is my purchase guaranteed?
Your 12FIFTEEN setting is covered for 12 months and includes a Manufacturing Defect Warranty.
Coverage includes two Spa Days, during which we will clean, polish and inspect your ring, as well as re-brighten it in rhodium and tighten the prongs if needed. Lost stones will be replaced for just the cost of the replacement stone; we will set it for free. Spa Days also include free U.S. shipping both ways. This does not replace the need for insurance. For recommendations, contact Customer Service.
Your ring comes with a Manufacturer Defect Guarantee. For the lifetime of your ring, if there is a manufacturing defect with your setting, we will repair or replace your ring free of charge. Any damage caused by accidents or normal wear and tear can be repaired for a nominal fee.
*Some limitations apply: Void if another jeweler works on the item. Limit of two repairs and two Spa Days within the first year. Does not cover lost rings or missing ring components. If components are missing, repairs may incur a cost to replace those missing components. Added services such as soldering rings together or adding bishop bumps are not included.
What is your Price Match Guarantee?
Our Price Match Guarantee assures you get the best value for your diamond. If you happen to find a loose, lab grown diamond at a lower price than ours, contact Customer Service and we’ll work with you to match the price. Some restrictions apply, learn more here.
Returns & Exchanges
Can I return my ring?
Yes, you’ll have 30 days from delivery to return the ring, as long as it is in a perfect, unused state, with all protective materials in place. We will not accept a return if the ring shows signs of wear, or has been used or altered from its original condition in any way. To initiate a return, you must contact Customer Service. All returns must include original packaging and paperwork or we’ll charge you a $75 fee.
Can I exchange my ring?
Yes, we offer a 30-day exchange policy. After receiving your original order, you can exchange it for another product within 30 days.
Do you offer trade-ups?
At any time, you may upgrade your ring for a new piece that is at least twice the original purchase price. Contact Customer Service at 1-800-604-1215 for more information.
Shipping & Delivery
Do you ship internationally?
We offer a few different shipping methods for our international customers. Any duties, taxes, or fees charged by your country or local customs office is the responsibility of the customer at the time the package is received.
How will I receive my order?
All U.S. orders over $100 USD ship free with signature required. Please note, delivery is Monday-Saturday. Contact Customer Service for expedited shipping options. Members of the military at an APO or FPO enjoy free shipping, always. International orders will be presented with shipping options during checkout.
All packages are sent signature required. If you know you will not be home to sign, we recommend having the package sent to a friend’s house, your work or a participating carrier center.