Policies

Resizing & Repairs

What if my ring doesn’t fit when I receive it?

We provide one free resizing for each ring within the first year after your purchase. Just contact a 12FIFTEEN Consultant, they’re here to help.

Guarantees

Is my purchase guaranteed?

Your 12FIFTEEN setting is covered for 12 months and includes a Manufacturing Defect Warranty.

Coverage includes two Spa Days, during which we will clean, polish and inspect your ring, as well as re-brighten it in rhodium and tighten the prongs if needed. Lost stones will be replaced for just the cost of the replacement stone; we will set it for free. Spa Days also include free U.S. shipping both ways. This does not replace the need for insurance. For recommendations, contact Customer Service.

Your ring comes with a Manufacturer Defect Guarantee. For the lifetime of your ring, if there is a manufacturing defect with your setting, we will repair or replace your ring free of charge. Any damage caused by accidents or normal wear and tear can be repaired for a nominal fee.

*Some limitations apply: Void if another jeweler works on the item. Limit of two repairs and two Spa Days within the first year. Does not cover lost rings or missing ring components. If components are missing, repairs may incur a cost to replace those missing components. Added services such as soldering rings together or adding bishop bumps are not included.

What is your Price Match Guarantee?

Our Price Match Guarantee assures you get the best value for your diamond. If you happen to find a loose, lab grown diamond at a lower price than ours, contact Customer Service and we’ll work with you to match the price. Some restrictions apply, learn more here.

Returns & Exchanges

We’re extending our return period! Items purchased after October 31st 2022 can be returned as late as January 15th 2023.

Can I return my jewelry or lab diamond?

Yes, you’ll have 30 days* from delivery to return the item, as long as it is in a perfect, unused state, with all protective materials in place. We will not accept a return if the item shows signs of wear, or has been used or altered from its original condition in any way. To initiate a return, you must contact Customer Service. All returns must include original packaging and paperwork or we’ll charge you a $75 fee.

Can I exchange my item?

Yes, we offer a 30-day exchange policy. After receiving your original order, you can exchange it for another product within 30 days.

Shipping & Delivery

Do you ship internationally?

We offer a few different shipping methods for our international customers. Any duties, taxes, or fees charged by your country or local customs office is the responsibility of the customer at the time the package is received.

How will I receive my order?

All U.S. orders over $100 USD ship free. Please note, delivery is Monday-Saturday. Contact Customer Service for expedited shipping options. Members of the military at an APO or FPO enjoy free shipping, always. International orders will be presented with shipping options during checkout.

Trade Ups

Do you offer trade ups?

At any time, you may trade up your lab diamond center stone for another lab grown diamond that is at least twice the original value. Please contact Customer Service for more information.

*Upgrades must be the full price; sales prices, custom, clearance, loose stones, and cross-brand upgrades from the Nexus Diamond™ alternative are excluded. Trade-in lab diamonds must be in good condition with minimal wear and tear, and cannot be diamonds previously purchased from our clearance collection. Upgrades are excluded from the return policy but may be exchanged; please see our exchange policy for details. (Subject to final inspection)